Hotel Options

Star                       Hotel Name

3 Star                    White Lotus or similar

4 Star                   Sky Gem Hotel Ben Thanh or similar

Child Policy

Age of Child

• Under 2 years old:Free of charge
• Under 10 years old: 
  • - Without extra bed: 50% of adult fare
  • - With extra bed: 90% of adult fare
• 10 years old and above

            Equivalent to adult fare

Terms & Conditions

Booking Confirmation:

• A booking is considered confirmed upon receipt of a non-refundable deposit of 25%, which will be communicated at the time of booking.
• Full payment is required at least 30 days prior to departure.

Cancellation Policy:

• Cancellations must be provided in writing.
• Cancellation fees will apply as follows:
• More than 30 days before departure: Free cancellation (deposit retained).
• 15 to 30 days before departure: 50% of total fare.
• Less than 15 days before departure: 100% of total fare.

Changes to Itinerary:

• The travel agency reserves the right to modify itineraries due to unforeseen circumstances such as weather conditions, travel restrictions, or other factors affecting safety.
• Any changes will be communicated promptly, and efforts will be made to offer alternate arrangements.

Traveler Responsibilities:

• Travelers are required to have valid travel documents (passport, visas) and ensure they are up to date.
• Travelers are responsible for their own health and safety during the trip, including travel insurance coverage.

Travel Insurance:

• It is strongly recommended that all travelers obtain comprehensive travel insurance to cover personal belongings, medical expenses, and trip cancellations.

Liability:

• The travel agency is not liable for any personal injury, loss, or damage sustained by travelers as a result of participating in the tour.
• The agency is also not responsible for any delays, cancellations, or disturbances caused by third parties.

Payment Methods:

• Payments can be made via bank transfer, credit card, or other approved methods as communicated by the travel agency.
• Any transaction fees incurred are the responsibility of the traveler.

Child Policy:

• Child rates and policies as specified in the provided itinerary will apply.

Governing Law:

• These terms and conditions are governed by the laws of the country in which the travel agency is registered.

Acceptance of Terms:

• By making a booking, travelers acknowledge that they have read and accepted these terms and conditions.

Travel Tips for Vietnam

Currency:

The currency in Vietnam is the Vietnamese Dong (VND). It's advisable to carry some cash, especially for small purchases and in rural areas. Credit cards are widely accepted in major cities, but cash is king in local markets and smaller vendors.

Language:

Vietnamese is the official language. While many people in urban areas speak some English, learning a few basic Vietnamese phrases can help you engage with locals and enhance your experience.

Transportation:

Use reputable taxis or ridesharing services like Grab for city travel. In major cities, buses, motorbikes, and bicycles are also popular options. Be cautious when riding a motorbike if you’re not experienced.

Local Etiquette:

Dress modestly when visiting temples and religious sites. Remove shoes before entering homes or sacred places.

It is polite to greet with a smile and a nod. Handshakes are common, but avoid touching the head, as it’s considered sacred.

Tap Water:

Avoid drinking tap water. Always drink bottled or filtered water, and ensure that bottles are sealed before purchase.

Food and Dining:

Vietnam is famous for its street food. Be adventurous, but choose stalls that are busy and have high turnover to ensure freshness.

Always look out for cleanliness and hygiene. If you have a sensitive stomach, opt for cooked foods over raw.

Weather Preparedness:

Vietnam has a diverse climate. Check the weather for the specific regions you will be visiting and pack accordingly. Lightweight clothing is advisable in the heat, while warmer clothes may be needed in the northern mountains.

Bargaining:

Bargaining is common in markets. Start with half the asking price and negotiate from there. This is part of the shopping experience in Vietnam.

Cultural Sites:

When visiting historical sites and cultural landmarks, be respectful and follow any posted guidelines. Photography may be restricted in some areas, so always ask first.

Emergency Contacts:

Familiarize yourself with local emergency numbers, and keep your hotel’s contact information handy. In Vietnam, the emergency number for police, fire, and ambulance services is 113, 114, and 115, respectively.

Health Precautions:

Consult your doctor regarding vaccinations and health precautions. Carry any necessary medications, as well as a small first-aid kit for minor issues.

Stay Connected:

Buying a local SIM card upon arrival can be cost-effective for staying connected and accessing maps or translation apps.